Determining whether a high or low value is better is not always straightforward. As a simple rule, ask yourself whether more or less of the item being measured will improve performance.
KPI selection is often subjective and requires internal debate among peers and management. To make conversations about KPIs constructive, and to keep meetings focused and more objective, KPI rationales and reasoning should be thoroughly documented.
Tips for documenting KPI rationales:
Forms collect data through each step of employment cycle
Custom reports can be automated to meet the needs of any internal or external reporting requirements
Data can be processed and analyzed to identify actionable intelligence required for continuous improvement and optimized outcomes
Dashboards provide visual presentations of data and analytics that can be quickly interpreted without needing to read through spreadsheets and crunch numbers
Start with basic modules and scale up with additional custom system features as needed